At we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns within [number of days] days of receiving your order. Please review the following guidelines:
1. Eligibility
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Some items may not be eligible for return due to hygiene reasons or other restrictions. Please check the product description for details.
2. Initiate a Return
To initiate a return, please contact our customer service team at [insert contact email or phone number]. Please provide your order number and the reason for the return.
3. Return Shipping
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
5. Exchanges
- If you need to exchange an item for a different size or color, please contact our customer service team. We will work with you to process the exchange.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund as necessary.
7. Non-Returnable Items
- Some items are non-returnable, including gift cards, downloadable software, and personalized or customized items.